Returns and How to Return my Order
If for any reason you choose to return an item, you can do so at either of our two stores:
- Murtaghs Hardware, 91 Sandymount Road, Sandymount, Dublin 4 D04 C3H1
- Topline Murtaghs, Main Street, Ashbourne, Co. Meath A84 DA06
If returning an item to a store, to get a full refund, please ensure that you have your order receipt and the credit card used to make the purchase with you.
Alternatively, returns can also be sent by post/courier to Topline Murtaghs, Main Street, Ashbourne, Co. Meath A84 DA06. Tel: 01-8350106. Please feel free to contact us at orders@murtaghs.ie if you'd like help with your return.
If you would like us to organise a courier to return your items, a member of our team will be happy to organise this for you. However, there will be an additional charge of €10 for change of mind/unwanted items.
NB: All returned items must be returned in its original condition and packaging, within 30 days of purchase (from when you placed the order) and with a valid receipt or order confirmation. All returned items must be in a re-sellable condition. Products that aren't in their original condition and packaging, cannot be refunded.
Important: You will only be refunded your delivery costs if the product is returned as a result of our error (incorrect item shipped, out of date or faulty product).
For faulty items within warranty and with a receipt, you may be entitled to a repair. If it cannot be repaired a replacement/refund may be offered. This will be assessed on a case-by-case basis.
Please contact us at orders@murtaghs.ie if you require any more details on returns.
Damages
Please make sure that all deliveries are checked for damages before signing for them.
In the unlikely event that an item arrives damaged, we will be happy to offer a refund or exchange where appropriate for the product value.
In some circumstances, we may need to get the product back and will organise our courier partners to collect damaged items.
For faulty items within warranty and with a receipt, then you may be entitled to a repair. If it cannot be repaired a replacement/refund may be offered. This will be assessed on a case-by-case basis.
Please contact us at orders@murtaghs.ie for more details.