Returns Policy

The EU Right of Withdrawal is a mandatory "cooling-off" period that lets consumers cancel online, phone, or door-to-door purchases within 14 days without giving a reason. See our returns policy below for full details.

➜ Start return/cancellation/withdrawal now

Returns and How to Return my Order

How Do I return my item?

Returning Items In Store

If for any reason you choose to return an item, you can do so at either of our two stores:   

• Murtaghs Hardware, 91 Sandymount Road, Sandymount, Dublin 4 D04 C3H1 
• Topline Murtaghs, Main Street, Ashbourne, Co. Meath A84 DA06  

If returning an item to a store, to get a full refund, please ensure that you have your order receipt with you. Credit card refunds are processed through our website and will take 5-7 working days to appear on your credit card statement.

Returning Items By Post/Courier

Alternatively, returns can also be sent by post/courier to Topline Murtaghs, Main Street, Ashbourne, Co. Meath A84 DA06.  Tel: 01-8350106. Please contact us at orders@murtaghs.ie or complete the return form by clicking on the green "Start Return/Cancellation/withdrawal" button above, to let us know you are returning your order.  

Cost of returning you order:

The cost for returning an item will depend of the size and weight of the product:

*Local area delivery is within the following Eircodes in Meath and Dublin 4: A84, A85, D04, A42 & A45

Large Items include items such as Storage Boxes, smaller BBQs, Balcony sets etc.

Heavy Items include items such as bags of coal, stone, salt, sand etc. Bagged Items 20kg and more.

Pallet Delivery is for heavy products, over 30kg such as BBQs, smaller Garden Furniture, fencing etc.

Multiple Pallet Delivery is for extra large garden furbuture sets that are delivered over multiple pallets.

If you would like us to organise a courier to return your items, a member of our team will be happy to organise this for you. However, there will be an additional charge for this.

NB: Your Right To Cancel & Return Your Order

If you purchase goods online, you have the right to cancel your order within 14 days of receiving the goods in accordance with EU consumer protection legislation. See withdrawal button above.

If you exercise your right to cancel, you must return the goods to us without undue delay.

Customers are entitled to inspect goods to establish their nature, characteristics and functioning, as they would be able to do in a retail store. However, if goods are handled beyond what is reasonably necessary and this results in a reduction in the value of the goods, we reserve the right to make an appropriate deduction from any refund to reflect that loss in value.

To qualify for a full refund, goods should be returned complete, undamaged and, where reasonably possible, in their original packaging. 

Nothing in this policy affects your statutory rights.

Faulty Goods 

Where goods are faulty, not as described, not fit for purpose or otherwise fail to conform to the contract, consumers may be entitled to remedies including repair, replacement, price reduction or refund in accordance with applicable consumer protection legislation.

Please contact us at orders@murtaghs.ie if you require any more details on returns. 

Damages   

Please make sure that all deliveries are checked for damages before signing for them.  

In the unlikely event that an item arrives damaged, we will be happy to offer a refund or exchange where appropriate for the product value.  

In some circumstances, we may need to get the product back and will organise our courier partners to collect damaged items. 

For faulty items within warranty and with a receipt, then you may be entitled to a repair. If it cannot be repaired a replacement/refund may be offered. This will be assessed on a case-by-case basis. 

Please contact us at orders@murtaghs.ie for more details.