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Terms & Conditions

Terms of Service & Conditions of use 

Welcome to www.murtaghs.ie. This page states the terms and conditions that govern the use of our website (the “Company Site” “site” “website”) and your relationship with Topline Murtaghs (the "Company", "we" or "us"), and other digital and online services managed by the Company. 

www.murtaghs.ie is operated by Topline Murtaghs (Stephen Murtaghs & Sons) with a registered address at Main Street, Ashbourne, Co Meath, Ireland. Tel: 01 8350106.  VAT Number: IE8Z46456W 

Please read these terms and conditions carefully, as they affect your rights and liabilities under the law. Your use of the Company Site confirms your unconditional acceptance of the terms and conditions. If you do not agree to these terms and conditions, please do not use the Company Site. If you have any questions on the terms and conditions, please email hello@murtaghs.ie. 

Topline Murtaghs may revise these terms and conditions by updating this post/section. Any changes to these terms and conditions come into effect once this post/section is updated. We reserve the right to change or modify these terms and conditions at any time so you should visit this page periodically for updates as these are binding and we have no obligation to notify you of changes to the Company site. 

Your use of the Company site 

We will take all reasonable care to ensure that our product names, prices, images and descriptions on the website are correct at the time when the relevant product or information was entered onto the website. We have made every effort to display as accurately as possible the appearances, colours and finishes of our products that appear on the website. Unfortunately, we cannot guarantee that the product images are an accurate representation of the actual merchandise because of differences in monitor and mobile phone displays. 

The information, content, images, video, trade names and logos (the “Materials”) contained in this website are protected by copyright, trademark and other intellectual property laws under national law. You acknowledge and agree that the material and content contained within this website is made available for your personal, non-commercial use only and that you may only download such material and content for the purpose of using this website.  

Payment Policy 

Credit Card payments are processed and stored by pages that are not controlled by us. We accept most credit and debit cards and payments on our Site are made via Opayo (Elavon) Merchant Services which provide secure, speedy credit card payments.    

Price of Goods   

Prices are displayed in Euro, are inclusive of VAT, valid in the Republic of Ireland and don’t include delivery charges. 

While we do our best to ensure that prices on the website are correct, errors can occur. If we discover a price error on products that you have ordered:  

  • We will inform you as soon as possible about the price error with the correct price.  
  • We will then give you the option to confirm your order at that price or cancel your order with a refund.  
  • The prices on the Website include VAT but exclude delivery costs. If there are any delivery costs, they will be added during checkout. You can read about our delivery costs in our "Delivery Charges” below.   

Out of Stocks  

In the unlikely event that an item you have ordered is out of stock, we will contact you and offer an alternative if available or a refund.   

Returns and How to Return my Order

If for any reason you choose to return an item, you can do so at either of our two stores:   

  • Murtaghs Hardware, 91 Sandymount Road, Sandymount, Dublin 4 D04 C3H1 
  • Topline Murtaghs, Main Street, Ashbourne, Co. Meath A84 DA06  

If returning an item to a store, please ensure that you have your order receipt and the credit card used to make the purchase with you for a refund. 

Returns can also be sent by post/courier to Topline Murtaghs, Main Street, Ashbourne, Co. Meath A84 DA06.  Tel: 01-8350106, email: orders@murtaghs.ie

All returned items must be returned in its original condition and packaging, within 30 days of purchase (when you placed the order)  and with a valid receipt or order confirmation.  

Important: You will only be refunded your delivery costs if the product is returned as a result of our error (incorrect item shipped, out of date or faulty product) 

If you would like us to organise a courier to return your items, a member of our team will be happy to organise this for you. However, there will be an additional charge of €10 for change of mind/unwanted items.

For faulty items within warranty and with a receipt, then you may be entitled to a repair. If it cannot be repaired a replacement/refund may be offered. This will be assessed on a case-by-case basis. 

Please contact us at orders@murtaghs.ie for more details on returns.  


Please make sure that all deliveries are checked for damages before signing for them.  

In the unlikely event that an item arrives damaged, we will be happy to offer a refund or exchange where appropriate for the product value.  

In some circumstances, we may need to get the product back and will organise our courier partners to collect damaged items. 

For faulty items within warranty and with a receipt, then you may be entitled to a repair. If it cannot be repaired a replacement/refund may be offered. This will be assessed on a case-by-case basis. 

Please contact us at orders@murtaghs.ie for more details.  

Order Display & Delivery  

Orders received will be processed within 1-2 working days. Orders placed on Saturday/Sunday will be processed on the Monday.  

Delivery can then take up to 3 working days, depending on location.  

Delivery Charges

Standard Parcel Delivery Charge

Order valueTimescaleCost
Orders over €1202-3 working days **FREE
Orders under €1202/3 working days€9.99

Bulky Delivery Charges

We have 3 delivery charges for large or heavy products that require handling by specilaist couriers. These are for products with larger dimensions (e.g. garden furniture) or orders that are over 20kg in weight (coals, salt). Bulk Delivery charge details will appear in your basket when checking out. Please Note: Bulky Deliveries will take 3-5 working days.

Local v Rest of Ireland Bulk Delivery Charge

We have a Local* Bulk Delivery Charge and a "Rest of Ireland/Standard" bulk delivery charge. Please select the correct delivery charge for your location. If you choose a local delivery charge but your eircode is not in our local delivery area, you will be prevented from ordering. Please go back and choose the Standard Delivery Charge *Local area delivery is within the following Eircodes in Meath and Dublin 4: A84, A85, DA04, A42, A45

Delivery for Meath and Dublin Only Products

A small number of extra large, extra heavy items can only be delivered within Meath and Dublin. Local delivery only products are identified in the product description of each product as "DELIVERY FOR MEATH AND DUBLIN ONLY" If you order one of these "Local Only" products and are outside Dublin & Meath, we deserve the right to cancel your order. 

Delivery is to your doorstep. Please let us know in advance by email at hello@murtaghs.ie or leave a comment on your order if you think you'll need extra help.

NB If you are ordering large quantities of bulky items they may need to go on a pallet and may require a forklift on your end to recieve delivery. Please check with us at hello@murtaghs.ie for more details.

Local* Bulky Delivery ChargeRest of Ireland/Standard Bulky Delivery Charge
Large/Heavy Items€6€29.99
Pallet Delivery€6€65
Multiple Pallet Delivery€6€99

*Local area delivery is within the following Eircodes in Meath and Dublin 4: A84, A85, D04, A42 & A45

Large/Heavy Items include items such as bags of coal, stone, salt, sand etc.

Pallet Delivery is for heavy products, over 30kg such as BBQs, smaller Garden Furniture, fencing etc.

Multiple Pallet Delivery is for extra large garden furbuture sets that are delivered over multiple pallets.

Orders for Home Delivery  

Once you place your order, you will receive an email confirming that we have received your order.  

You will then receive a second email once your order has been processed and sent onto our delivery partners. Local deliveries will be made by the Topline Murtaghs team. Other parcel deliveries are made by our delivery partners Fastway and MSD couriers. 

Click & Collect Service

Our Click & Collect Service is FREE and allows you to order online and collect in store.  

How it works  

Place and Pay for your order online. 

You will receive an email confirming receipt of your order. 

Once your order has been packed and processed by our team, you will receive a second email to confirm that your order is ready for collection at your chosen store. 

Please Note: Click & Collect orders for Ashbourne should be collected from our yard collection point (not in store).  


While we always do our best to make sure everything is up to date, occasionally, this website may contain inaccuracies and may not always be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and change or update information at any time without prior notice.   

We also reserve the right to refuse to fulfil any orders that you may have placed based on information on the website that is not correct and contains inaccuracies, e.g., out of date information regarding pricing, product information, product sizes, return policies, shipping, or payment terms.  

We will always try to offer an alternative solution if a problem arises as a result of incorrect information.  


Any complaints can be made in writing to us at orders@murtaghs.ie with details of your complaint. 

Top Tips 

Our “Top Tip” articles are provided in good faith and offer general advice on various DIY projects. Before starting any project, please check with any of our experienced staff or consult a professional if your project involves electricity, gas or water. Before using any of our products, please always consult with the relevant product and safety manuals. 

If you have any further queries about our Terms of Service, please feel free to contact us at orders@murtaghs.ie or call us on 01-8350106 and choose the option for website/online orders.  

Updated: May 2024


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